Common Questions
Answers on getting ImagePilotPro installed, configured, and running smoothly.
About the App
It's a small desktop tool that turns image files from one format into another — bring in RAW, PNG, or TIFF, and export to WEBP, AVIF, JPG, and a few others.
The key difference from web-based converters: nothing is uploaded anywhere. Every conversion happens right on your computer.
Nope — the main conversion tools cost nothing to use. No subscription, no paywall, no fees tied to basic image conversion.
They stay put. Every file is processed on your own hardware — there's no cloud step in the pipeline, so privacy is built into how the app works, not bolted on.
On the input side: RAW, PNG, and TIFF. On the output side: WEBP, AVIF, and JPG. The list keeps growing based on what users ask for, and you can check the current options straight from the app's format menu.
Neither. Output files are clean — no logos, no overlays. Quality starts at a near-lossless default, and you can dial it up or down for each export yourself.
Only for downloading the app and checking for updates. The actual conversion work runs fully offline, no connection required.
Right now it's Windows-only. Sticking to one platform lets us push your machine's hardware harder for speed and keep everything local. Other platforms could come later.
You'll get a notification inside the app whenever a new build is out. If you'd rather do it manually, the latest installer is always available on this site.
Yes. Personal projects, client work, commercial use — it's all fine. There's nothing in how you're allowed to use the converted images.
Getting It Installed
Our installer carries a digital signature, so that warning is usually a sign the copy came from somewhere other than this site — a third-party mirror, for instance. Stick to downloading directly here, and check that the signature dialog names Trafficwise (LLC) as the publisher.
It's also normal for Windows SmartScreen to be cautious about a fresh release until enough people have downloaded it for Microsoft's system to trust it. If you've matched the checksum on the download page, go ahead and select More info → Run anyway.
Only for the default, system-wide install path (C:\Program Files\ImagePilotPro). Pick "Just for me" in the setup wizard instead, and it'll install to your user folder without needing elevated permissions.
Head to Settings → Apps → Installed apps → ImagePilotPro → Uninstall. It cleans up everything it put on your system and checks with you before deleting your saved presets. No leftover registry entries.
It is. Beyond the standard EXE, we publish an MSI build, and the installer supports /SILENT and /VERYSILENT flags for unattended rollouts. Reach out and we'll send over the deployment guide.
If Something Goes Wrong
Usually the culprit is a RAW file shot on a camera whose profile isn't yet supported. Head to Settings → Conversion and switch the decoder over to Generic RAW fallback, then try the conversion again — it reads the file with a broader profile instead of a camera-specific one.
First, confirm you're on 64-bit Windows 10 (build 1903 or later)
or Windows 11. Assuming that checks out, right-click the
shortcut and choose
Run as administrator just once. Still stuck?
Send us the contents of
%LOCALAPPDATA%\ImagePilotPro\logs\last.log
through the contact form.